Login with MFA - Video Walkthrough + Written Instructions – 5th Kind Support

Logging in with Multi-Factor Authentication (MFA) Step-by-Step Instructions:

Note: The following content is the same as what was covered in the video, but in documented steps.

Your company policy may require you to log in using Multi-Factor Authentication. If so, follow these instructions to log in. Multi-factor authentication (MFA) is an authentication method in which a user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism.

1. CORE Login Page

After entering your User Name and Password, click "Login"

Note: If you are logging in for the first time you will need to set up your account on a computer even if you are a Mobile User. Do not try to activate your account for the first time through the iOS app on iPhone or iPad. After you log in you will be prompted to link your account with the Google Authenticator.

2. Google Authenticator

Installation and Setup

If this is the first time you are logging in, you will be shown a barcode, and prompted to link the account with Google Authenticator.

Install Google Authenticator on your Android or iPhone. Find it by searching for it in the Play Store/App Store, or by using the links below.

Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en

iPhone: https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8

On your phone, open Google Authenticator, and click Begin.

Select "Scan a barcode," then point your phone's camera at the onscreen barcode.

Once you've scanned the barcode, your account will be added to Google Authenticator automatically.

Logging In with Google Authenticator

After your account has been added to Google Authenticator, you will need to enter the 6 digit code from it each time you log in. The code changes every :30, so make sure to enter the current code. The code turns RED to warn you that it will change soon.

Enter the current code and click the "Send" button

3. Google Authenticator Troubleshooting

If you are experiencing trouble with your Google Authenticator code and you are using an Android phone, it might be because the time on your Google Authenticator app is not synced correctly.

To make sure that you have the correct time:

Go to the main menu on the Google Authenticator app
Click Settings
Click Time correction for codes
Click Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app on your Android phone, and will not change your device's Time and Date settings.